The Conversation Manager

Tag : Kodak

• The first steps to integrate social media into your company

  by Steven Van Belleghemon April 13, 2011in the categories Activation, Conversations, Skills

  In the past few weeks, I had the chance, together with my colleague Dado Van Peteghem, to interview several European and American companies on their social media usage. One of the main conclusions from our conversations is the need for companies to provide a solid base when integrating social media into their marketing and other company processes. The basic pack consists of: providing efficient training, optimising the technical & social infrastructure, starting conversations with legal and corporate affairs in an early stage, and adapting the recruitment criteria.

  Tags: cisco, HR, infrastructure, Intel, Kodak, Social Media, training Read more »

• Conversation management in a police force: an interview with Steven De Smet

  by Dado Van Peteghemon November 23, 2010in the categories Skills, Social Web

  We interviewed Steven De Smet, head of the Ghent police force (Belgium), about the purpose and value of conversation management within his organization. A nice case of how conversation management can be translated into practice. This is what we learned:

  Tags: Hyves, Kodak, LeWeb Read more »