Last week I had the opportunity to give a workshop about customer centricity for a large insurance company. During the discussion, the CEO addressed his team with quite some remarkable words: ‘we are no longer in the insurance business, but we are in the communication business.’ Everyone looked at him with a strange face, but I think he was 100% right.
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Get Ready for Marketing 2020
Consumers are changing fast. Companies need to adapt towards this new consumer behavior. This presentation takes you on a journey to 2020.Book a speech
The 10 most FAQ of Conversation Management
Over the last few years, Steven received many questions about Conversation Management. In this paper, he listed and replied to the most frequently asked questions.

