<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rssdatehelper="urn:rssdatehelper"><channel><title>The Conversation Manager comment feed</title><link>http://www.theconversationmanager.com</link><pubDate></pubDate><generator>umbraco</generator><description>Your inspiration platform based on the bestselling book</description><language>en</language><item><title>
          Re New trend: the 'Chief Customer Officer' by Katja Schipperheijn</title><link>http://www.theconversationmanager.com/2011/1/31/new-trend-the-'chief-customer-officer'.aspx#comment-67</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/1/31/new-trend-the-'chief-customer-officer'.aspx#comment-67</guid><content:encoded><![CDATA[ I don’t agree fully with the statement that a CCO should better be found within the company. In my experience many insiders don’t have a sense of reality when it comes to their own products or services. They have been part of the system to long and tend to view  problems ( which can be nice opportunities) from insight the company and could be blindfolded for the underlying reason. On The other hand I agree that the CCO should have a strong connection with the brand or product. Selection criteria should look for a communicative / feeling person who can adapt easily to changes in the market place.  ]]></content:encoded></item><item><title>
          Re New trend: the 'Chief Customer Officer' by Rob van Alphen</title><link>http://www.theconversationmanager.com/2011/1/31/new-trend-the-'chief-customer-officer'.aspx#comment-66</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/1/31/new-trend-the-'chief-customer-officer'.aspx#comment-66</guid><content:encoded><![CDATA[ Gerelateerd: zeer interessante antwoorden op de Quora vraag 'What are the main types of social media services, jobs or roles?'. <br/>
Lees zeker het antwoord van Jeremiah & David.<br/>
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http://www.quora.com/What-are-the-many-types-of-social-media-services-jobs-or-roles ]]></content:encoded></item><item><title>
          Re LinkedIn's personal 2010 review by Marketingyudai</title><link>http://www.theconversationmanager.com/2011/2/1/linkedin's-personal-2010-review.aspx#comment-68</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/2/1/linkedin's-personal-2010-review.aspx#comment-68</guid><content:encoded><![CDATA[ I totally agree on that Elise. Too many companies send their clienst useless commercial stuff. For instance on my birthday last week a got an email from Rabobank: one line that says congratulations and 50 lines or more  with commercial chit chat. Please, don't send me birthday cards anymore if that's the message you want to give... Really, they may put their emails where the sun never shines :D]]></content:encoded></item><item><title>
          Re If you need policies, your HR strategy has failed by Saskia</title><link>http://www.theconversationmanager.com/2011/1/31/if-you-need-policies,-your-hr-strategy-has-failed.aspx#comment-65</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/1/31/if-you-need-policies,-your-hr-strategy-has-failed.aspx#comment-65</guid><content:encoded><![CDATA[ Aaaaand here's the link :)<br/>
http://www.kodak.com/US/images/en/corp/aboutKodak/onlineToday/Social_Media_9_8.pdf]]></content:encoded></item><item><title>
          Re If you need policies, your HR strategy has failed by Saskia</title><link>http://www.theconversationmanager.com/2011/1/31/if-you-need-policies,-your-hr-strategy-has-failed.aspx#comment-64</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/1/31/if-you-need-policies,-your-hr-strategy-has-failed.aspx#comment-64</guid><content:encoded><![CDATA[ I agree with you on the point that saying what you cannot do proofs you don't trust (the common sense of) your employees. I do believe that social media policies with a positive approach are extremely useful. They are emphasizing on what you can and not on what you cannot do. I like to create social media policies that inspire and empower, as not everyone is completely comfortable or aware of the possibilities of different platforms. <br/>
<br/>
Have a look at the policy by Kodak, it's a perfect example of a good social media policy with a positive approach. And it's actually a true pleasure to read :)<br/>
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          Re How to ruin your reputation for 35 Euro, a personal restaurant experience by Jules</title><link>http://www.theconversationmanager.com/2011/1/24/how-to-ruin-your-reputation-for-35-euro,-a-personal-restaurant-experience.aspx#comment-60</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/1/24/how-to-ruin-your-reputation-for-35-euro,-a-personal-restaurant-experience.aspx#comment-60</guid><content:encoded><![CDATA[ Ik  vindt dit toch wel een volledig overdreven reactie om uw frustraties zo op internet te smijten en een ander zijn zaak (met jonge mensen)zo de grond in te boren. Terwijl de reactie van de restaurant eigenaars volledig terecht is. Het is in elk restaurant zo. Kijk maar eens op de menukaart van het bekende restaurant Elckerlijc. Het staat daar uitdrukkelijk op de menu kaart. Ik citeer: Indien niet iederen aanwezig is en er werd niet op voorhand verwittigd,zal dit aangerekend worden.<br/>
zelfde situatie: als je bij een slager een fondue voor 15 personen besteld en je gaat er om moet je ook niet zeggen tegen de slager dat er personen hebben afgebeld en dat je maar met 12 personen meer bent. Je zal ook voor 15 man moeten betalen.<br/>
Ik ben daar persoonlijk ook al gaan eten en ik ben daar altijd heel voortreffelijk bediend.]]></content:encoded></item><item><title>
          Re How to ruin your reputation for 35 Euro, a personal restaurant experience by Ronald de Slager</title><link>http://www.theconversationmanager.com/2011/1/24/how-to-ruin-your-reputation-for-35-euro,-a-personal-restaurant-experience.aspx#comment-58</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/1/24/how-to-ruin-your-reputation-for-35-euro,-a-personal-restaurant-experience.aspx#comment-58</guid><content:encoded><![CDATA[ Uit de voegen getrokken.<br/>
Voor die 3 e-tjes de neus en dus het principe van 3 euro extra te moeten betalen, help je wel het restaurantje helemaal naar de voegen. Niet iedereen is 'een conversatie-expert'...Misschien was het niet eens de eigenaar die het deed. <br/>
<br/>
Ik snap je punt en je hebt gelijkt. Maar het goes around comes around principe wordt hier een beetje uit de voegen getrokken. Want laten we eerlijk zijn, de conclusie is een beetje een open deur.<br/>
<br/>
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          Re 9 common mistakes in corporate social media by Richard</title><link>http://www.theconversationmanager.com/2011/1/19/9-common-mistakes-in-corporate-social-media.aspx#comment-50</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/1/19/9-common-mistakes-in-corporate-social-media.aspx#comment-50</guid><content:encoded><![CDATA[ Great post.]]></content:encoded></item><item><title>
          Re What do social media mean for people? by Anja Bastenhof</title><link>http://www.theconversationmanager.com/2011/1/25/what-do-social-media-mean-for-people.aspx#comment-57</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/1/25/what-do-social-media-mean-for-people.aspx#comment-57</guid><content:encoded><![CDATA[ Who knowns if your tweet played any role in the finding back of your luggage? I have a nice example of a corporate use of Twitter (to let people feel good over the brand and being more positive, and thus more understanding in cases of inconveniences): KLM engaged with its customers and spread small presents amongs passengers using #KLM in their tweets. See the nice film <br/>
http://www.youtube.com/watch?v=pqHWAE8GDEk&feature=player_embedded, more on the backgrounds (in Dutch): http://www.marketingfacts.nl/berichten/20101207_klm_surprise_how_happiness_spread_video/<br/>
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          Re How to ruin your reputation for 35 Euro, a personal restaurant experience by Steven</title><link>http://www.theconversationmanager.com/2011/1/24/how-to-ruin-your-reputation-for-35-euro,-a-personal-restaurant-experience.aspx#comment-56</link><pubDate></pubDate><guid>http://www.theconversationmanager.com/2011/1/24/how-to-ruin-your-reputation-for-35-euro,-a-personal-restaurant-experience.aspx#comment-56</guid><content:encoded><![CDATA[ Next time you say the friend that couldn't make it was supposed to pay the bill ;-) <br/>
I don't understand the attitude of the restaurant because you were 11 people. Probably you would give them a tip of 35 euro anyhow if the service and food was great, isn't it? They are shooting their own feet. And what about he owner of the place?]]></content:encoded></item></channel></rss>