Crowd Science conducted a survey around the “Like” button on Facebook. 21% of the owners of a Facebook account “like” a brand on the social network website. When it comes to wall posts and pictures, people are more likely to “like” those elements than they like actual brands, about one third of the respondents. Almost 20% claim they don’t use the “Like” button at all. 32% say they simply don’t use Facebook to show their appreciation towards a brand.
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Consumers are changing fast. Companies need to adapt towards this new consumer behavior. This presentation takes you on a journey to 2020.Book a speech
The 10 most FAQ of Conversation Management
Over the last few years, Steven received many questions about Conversation Management. In this paper, he listed and replied to the most frequently asked questions.







