Some people think that being a Conversation Manager is only about monitoring conversations on social media and responding to those messages. Those of you who really understand what conversation management is about, know that observing & participating in online conversations is only one aspect of the tasks of a Conversation Manager.
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The Self Service Economy
Consumer want a self service solution in each step of the buying cycle. See how self service, big data and crowd service are part of the future.Book a speech
Marketing 2020
Consumers are changing fast. Companies need to adapt towards this new consumer behavior. This presentation takes you on a journey to 2020.

