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Erik van Roekel

Erik has a background in product management & marketing of financial services. He works for ING in the Netherlands and was co-founder and coordinator of the Dutch ING Webcare Team. An official team that is active in social media on behave of ING and helps customers with questions or complains. Today Erik is involved in several social media activities for ING. His postings represent his own opinion and don't necessarily represent ING' s positions, strategies or opinions. Erik is also editor at Marketingfacts.nl a big dutch blog about Interactive Marketing. He has a passion for social media in general and online interaction with customers. More info also at my Google profile